CRM Magazine Announces 2009 CRM Market Awards (Social CRM gaining ground)
This morning, CRM Magazine released their 2009 CRM Market Awards to be announced at the CRM Evolution Conference. Somewhat surprising recipients appear in the area of Rising Stars include Google,...
View ArticleDivergence at Convergence? Is it a Resurgence?
This past week I had a chance to spend some time with Microsoft executives, customers, partners, and industry “influencers” at Microsoft Convergence 2012 in Houston, TX. Perhaps one of the largest...
View ArticleClik here to view.
Enterprise Software Chronicles: A synthesis of the rapidly evolving customer...
Over the past several weeks, I’ve had the privilege to have hundreds of conversations with technology vendor executives, resellers and system integrators, consultants and companies of all sizes...
View ArticleClik here to view.
Driving Customer Advocacy in a Social World: Reflections from #SocialShakeUp
We tapped on the window of a disinterested taxi driver and asked if he would take us to the stadium. He gave us “the tightlip”, and slowly accommodated us by opening each of the four doors. When asked...
View ArticleClik here to view.
Updated thoughts / probabilities of SFDC acquisition $CRM
(Note: This is 100% pure speculation and is based on only publicly available insider information) Upon initial rumors, I shared some brief thoughts on Twitter about a potential SFDC acquisition. $SFDC...
View Article
